TERMS AND CONDITIONS


THE COMPANY

Homes and Floors Ltd is a registered company in England and Wales

Registration No: 11762665

VAT No: 323454227

DESCRIPTION OF GOODS

The images advertised or offered to our clients are typically actual or digitalised photos of the product specified. However, some stock photos are of products from previous batches (please note when each batch of the same product is manufactured there can be some variation from batch to batch. In the case of real wood flooring there is natural variation within a batch). Our photos are intended as a guide only and it is highly recommended to acquire a sample or view the planks at one of the warehouses wherever possible prior to processing an order.

Please also note that due to the sheer number of products we have for sale and regular stock changes product specifications e.g. pack sizes may be subject to change. Clients are always advised to seek full clarity on all relevant details prior to ordering any products.

PRICING

The price payable for each product is clearly displayed on each advertisement. The prices are per sqm (square metre) in pounds sterling and are exclusive of VAT unless otherwise stated.

Prices do not include the costs of delivery unless stated in the form of a special offer such as including free delivery.

Please note that due to the volume of products and adverts on occasion products are mispriced or defunct adverts are still visible. Please always check all details with a member of our sales team before finalising an order.

ORDERING

You can purchase directly from the website using the shopping cart. Each product can be acquired in sample, pack or pallet quantities.

Alternatively, you can contact us (https://homesandfloors.com/p/contact-us) to place an order. We can email a pro forma invoice to you for payment.

Most products advertised are held in UK warehouses and we can offer a lead time of 48-72 hours (24 hours for next day deliveries). However, a small proportion of products may be stocked in European warehouses. Please enquire for lead times.

PAYMENTS

Once payment has been made a contract of sale has been created between Homes & Floors and the client

Debit/Credit Card

You can place an order and make payment via Debit/Credit Card through our website http://www.homesandfloors.com

Bank Transfer

We accept payments by bank transfer. We issue pro forma invoices with bank payment details to clients by email. Once we receive confirmation of payment, we process the orders for delivery.

DELIVERY

Delivery is by a third-party pallet courier company. Once the pallet delivery service provider has collected your goods from the warehouse if you wish to cancel your order, you will be liable for transportation return charges.

Pallet delivery industry standard is ‘kerbside’ delivery. Please note that the drivers are not insured to enter any premises or residences.

Once a delivery date has been arranged and the goods have been collected from the warehouse the client is responsible for making the necessary arrangements to receive the delivery. If we are unable to make delivery or are delayed due to the client’s actions (e.g. no one at the property to receive delivery) the client will be liable for all costs associated with transport and/or restocking of goods.

Economy Delivery is typically 2-3 working days from receipt of payment.

Premium Delivery is a next working day delivery service. The order must be completed, and payment received by 1:00pm.

In the event of a late delivery (due to reasons beyond our control e.g. congestion due to an accident) Homes & Floors shall not be liable for any costs incurred by the client. As such we always advise that clients take receipt of goods prior to booking workmen, fitters etc.

INSPECTION OF GOODS

All clients are instructed to check the following before signing for a delivery: a) that it is the correct product b) the delivery contains the correct number of packs / square metres c) give the pallet/s a cursory inspection for any obvious damage/s.

If there are any issues it is recommended that clients do not sign for the delivery and immediately contact our office for further assistance.

The client must thoroughly check the shade/look/appearance of the flooring prior to installation. Once installed it is deemed accepted by the client and Homes & Floors shall not be liable for any subsequent claims.

CANCELLATIONS AND RETURNS

Once orders have been paid and are made ready for despatch and the client decides to cancel the order the client shall be liable for all costs incurred up to that point. This may include, but is not limited to, restocking fees (where they apply), pallet courier or other postal service costs etc.

If the client wishes to return an order (in part or in full) where the goods are not damaged or defective, they shall be liable for all courier costs and a 25% restocking fee.

Homes & Floors must be notified of all returns within 28 days of the delivery date of the original order.

Refunds shall only be processed after the return of goods has been verified at the warehouse.

Refunds shall only be given to include goods that after inspection are deemed to be in ‘resalable condition’.

Refunds may take up to 7 days to process after the receipt of the goods.

DAMAGED AND/OR DEFECTIVE GOODS

As outlined in the ‘Inspection of Goods’ section above it is the responsibility of the client to check the goods are correct before signing for them. Signing for them is considered acceptance of them.

However, Homes & Floors understand that the condition of all damaged and/or defective goods cannot be determined from a cursory inspection. Consequently, we have outlined the T&C’s in this eventuality below:

The client should notify Homes & Floors within 7 days of any such damages or defects. It may be necessary to provide photographic or video evidence as deemed necessary.

If no such claim is made within 7 days of the delivery date the goods are considered as acceptable to the client and Homes & Floors shall incur no liability afterwards.

Homes & Floors agrees to make good all such defects which are the result of faulty design, materials or workmanship by carrying out repairs or replacement delivery of the goods, but Homes & Floors shall incur no liability to pay compensation as a result of such defects.

TECHNICAL ASSISTANCE

Please contact Homes & Floors for any further assistance:

https://homesandfloors.com/p/contact-us