Privacy Policy

This Privacy Notice

This privacy notice gives you information on how collects and processes your personal data. This includes when you purchase/request products from us, including samples, directly (e.g. via pro forma invoice or via the shopping cart on the website), through your use of the website, signing up for newsletters or requesting other marketing materials.

Contact Details

Email address:
Postal address: Homes and Floors Ltd,20-22 Wenlock Road,Hoxton,London,N1,7GU
Telephone no:020 3858 0353

Controller of Data

Homes and Floors Limited is the controller and responsible for your personal data. Homes and Floors is also referred to as “us” and “we” in this privacy notice.

If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details above.

Data Accuracy

Please inform us of any personal data changes during your relationship with us.

It is important that the personal data we hold about you is up to date and as accurate as possible.

Data Collection

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you including identity data (e.g. name), contact data (e.g. address, email, telephone number), marketing data (e.g. if you sign up for our newsletter) and technical data (e.g. cookies, analytics).

Please note we do collect data pertaining to your race and ethnicity, religious beliefs, sexual orientation, age and other personal data deemed irrelevant to your relationship with Homes & Floors Ltd.

Failure to Provide Personal Data

Failure to provide necessary personal data (e.g. full name of delivery recipient with contact details) when requested may result in the cancellation of a sale of contract. We will endeavour to notify you of this as early as possible and if payment has been made a full refund will be immediately actioned.

Personal Data Collection Methods

We may collect personal data through your interactions with us via the following methods:

  • Make a direct purchase on our webstore.
  • Direct interactions via phone, email or post.
  • When you apply for a trade account with us.
  • When you open an account with us.
  • When you sign up for our newsletter.
  • Make a request for marketing.

In addition, we may receive personal data from third parties. This may include technical data from Google Analytics, cookies and other publicly available sources of information (e.g. via social media platforms, Companies House).

Third-party Links

Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our websites, we encourage you to read their privacy notice.

Using Your Personal Data

We will primarily use your personal data in order to process your order/s and to adhere with any legal or regulatory obligations.

Your personal data shall not be passed to a third party without your consent unless we are obligated to do so by law.

We may use your personal data for marketing communications (e.g. email). However, no marketing from a third party shall be authorised unless you opt-in.

You may contact us at any time to withdraw consent to marketing. Please note that if you have opted-in to marketing from third parties you must contact them directly to withdraw consent.

You will receive marketing communications from us if you have requested information from us and/or previously purchased products from us and, in either case, not opted out. We may send you marketing communications relating to other brands we distribute. However, your personal data shall not be passed onto any other brand/company without your prior consent.


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Personal Data Disclosure

For the above mentioned purposes we may share your personal data with the following:

  • HMRC and other legal authorities where we are bound by law to abide by any requests made.
  • Service providers and their/agents who operate on our behalf. E.g. Google Analytics and platform providers.
  • Credit reference agencies (where applicable).
  • Professional advisers such as lawyers, bankers or insurers (where necessary).
  • Third parties to whom we may sell, transfer or merge whole or part of the business.
Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.

Access to personal data is limited to employees, service providers and professionals who have business need to know. They will only process your personal data on our instructions and are bound by an agreement of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach as defined by law.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We will store your personal data for a maximum of six years from the last point of service. After this all data will be securely destroyed. However, we reserve the right to keep information for longer if we have an ongoing business relationship (e.g. repeat trade business).

You may request that we delete your personal information at any time. We will only retain those pieces of information for the time period we are legally obliged to such as copies of invoices.

Your Legal Rights

You have the right to request access to your personal data at no charge. We are obligated to verify your identity before disseminating any information. If you fail to provide appropriate identity verification, we reserve the right to decline requests to personal data.

We may request an administrative fee if demands are deemed excessive, repetitive or requested in hard copy format. We are not obliged to adhere to requests until fees have been paid.

We are obliged to comply with your request within a period of 1 month. If, for whatever reason, there is a delay we will inform you of this and reason why as early as possible.

You may request data correction. Please note we may need to verify an update.