Once orders have been paid and are made ready for despatch and the client decides to cancel the order the client shall be liable for all costs incurred up to that point. This may include, but is not limited to, restocking fees (where they apply), pallet courier or other postal service costs etc.

If the client wishes to return an order (in part or in full) where the goods are not damaged or defective, they shall be liable for all courier costs and a 25% restocking fee.

Special orders cannot be cancelled or returned once produced by manufacturer. This includes bespoke floors or tiles ordered from factories. Please enquire for lead times.

Homes & Floors must be notified of all returns within 28 days of the delivery date of the original order.

Refunds shall only be processed after the return of goods has been verified at the warehouse.

Refunds shall only be given to include goods that after inspection are deemed to be in ‘resalable condition’.

Refunds may take up to 7 days to process after the receipt of the goods.

It is the responsibility of the client to check the goods are correct before signing for them. Signing for them is considered acceptance of them.

However, Homes & Floors understand that the condition of all damaged and/or defective goods cannot be determined from a cursory inspection. Consequently, we have outlined the T&C’s in this eventuality below:

The client should notify Homes & Floors within 7 days of any such damages or defects. It may be necessary to provide photographic or video evidence as deemed necessary.

If no such claim is made within 7 days of the delivery date the goods are considered as acceptable to the client and Homes & Floors shall incur no liability afterwards.

Homes & Floors agrees to make good all such defects which are the result of faulty design, materials or workmanship by carrying out repairs or replacement delivery of the goods, but Homes & Floors shall incur no liability to pay compensation as a result of such defects.

If a client claims any damages after installation due to defective products this must be validated by an independent flooring inspector. Any claims without an official report will not be covered by any manufacturers structural warranty.