Legal
Cookie Policy
Which cookies and similar browser storage this website uses, what each one does, how long it lasts, and how you can change your choice at any time.
How we use cookies
Cookies are small files a website stores in your browser. Similar technologies, such as local storage, keep information in your browser in much the same way. This page lists every one this website uses.
We keep the list short on purpose. Cookies the shop needs to work are always on: they hold your cart, keep you signed in, protect card payments and help stop automated attacks. Everything else is optional and stays switched off until you allow it.
You choose in the cookie window on your first visit, and you can change your choice at any time, here or through “Cookie Preferences” at the foot of every page.
Your current choice is stored in the cookie hfcp_consent for 12 months. Changing it takes effect straight away.
Essential cookies
Always on
These make the shop work. Without them the cart, the checkout and your account would not function, so they do not need your permission. Some are only set in the situations described.
| Name | Set by | What it does | How long it lasts |
|---|---|---|---|
hfcp_consent | Homes & Floors | Remembers the cookie choice you made, so we do not ask again on every page. | 12 months |
woocommerce_cart_hash | WooCommerce | Tell the shop when the contents of your cart have changed. | Until you close your browser |
wp_woocommerce_session_… | WooCommerce | Links your cart to your visit, so the items are still there on the next page. | 2 days |
wordpress_logged_in_… | WordPress | Keep you signed in to your account and check that your browser accepts cookies. Only set when you sign in. | Until you close your browser, or 14 days if you tick “Remember me” |
__stripe_mid | Stripe | Fraud prevention for card payments. Set on pages with payment buttons: product pages, cart and checkout. | 1 year (__stripe_mid), 30 minutes (__stripe_sid) |
cf_clearance | Cloudflare | Shows that your browser has passed a security check, so it is not checked again straight away. Only set after such a check. | 30 minutes (Cloudflare’s default) |
__cf_bm | Cloudflare | Helps tell people from automated traffic. Only set when Cloudflare’s bot protection applies to a request. | 30 minutes |
wc_facebook_signals_state | Meta for WooCommerce | Remembers whether Meta measurement may run, following your marketing choice. It contains only “held” or “active”. | 12 months |
Marketing cookies
Only with your permission
If you allow marketing cookies, WooCommerce records where your visit came from, and our own cookie hf_attr remembers the advert or campaign link you arrived from for 90 days. When you place an order, that source is stored with it, so we can see which websites, searches and campaigns lead to orders, even when you order some weeks after your first visit. If you do not allow them, these cookies are not set, and any that already exist are deleted.
If you allow marketing cookies, the Meta pixel also runs: Meta (Facebook and Instagram) measures which of our adverts lead to visits and orders, and can show our adverts to people likely to be interested. The shop also reports these steps to Meta from our server (Meta’s Conversions API). For an order this includes your name, email address, phone number and billing town, postcode, county and country, each in hashed form, so Meta can match the order to the advert you saw. For the other steps of your visit, such as viewing a product or adding it to your cart, the shop sends a hashed reference to your shopping session and, once you have entered them at checkout, your email address and phone number in hashed form, so Meta can link these steps to the same advert. Hashed means turned into a code that cannot be read back. If you do not allow marketing cookies, nothing is sent to Meta from your visit and no Meta cookies are set.
| Name | Set by | What it does | How long it lasts |
|---|---|---|---|
sbjs_current | WooCommerce order attribution | Record how you arrived: the website, search engine or advert, and any campaign tags in the link. When you order, this is saved with the order, so we can see which campaigns lead to orders. | Until you close your browser |
sbjs_session | WooCommerce order attribution | Counts the pages of your current visit. | 30 minutes |
hf_attr | Homes & Floors | Remembers the advert or campaign link you first and most recently arrived from (the click reference and campaign tags in the link, the page you landed on and the website that sent you). When you order, this is saved with the order, so we can see which adverts lead to orders, even weeks later. | 90 days |
_gcl_au | Google Ads | Lets Google Ads link a visit from one of our Google adverts to a later order, so we can see which adverts lead to orders. | 90 days |
_fbp | Meta | Lets Meta recognise your browser across visits, so it can measure which Facebook and Instagram adverts lead to visits and orders, and show our adverts to people likely to be interested. | 90 days |
_fbc | Meta | Only after you arrive from a Facebook or Instagram advert: stores the click identifier, so the visit can be credited to that advert. | 90 days |
Analytics cookies
Only with your permission
We use Google Analytics to understand how the website is used: which pages are visited, how visitors find us and which steps lead to an order. It runs in Google’s consent mode. If you allow analytics cookies, Google Analytics sets the cookies below and measures your visit. If you do not, it sets no cookies and receives only basic signals without any identifier, such as that a page was viewed, which Google uses for estimated totals.
We do not send your name, address, email address or phone number to Google Analytics. For an order it receives the order number and value, so each order is counted once.
| Name | Set by | What it does | How long it lasts |
|---|---|---|---|
_ga | Google Analytics | Tells visits from the same browser apart, so Google Analytics can count visitors and how they use the website. It holds a random number, not your name. | 2 years |
_ga_RWW1QW6BLP | Google Analytics | Keeps track of the current visit for the same measurement: which pages you view and whether a visit leads to an order. | 2 years |
Storage in your browser
These are not cookies, but they keep information in your browser in a similar way. None of them is sent to us with each page request.
| Name | Set by | What it does | How long it lasts |
|---|---|---|---|
hfh_badge_v1 | Homes & Floors | Shows the number of items in your cart in the header without reloading the page. | Until you clear your browser data; updated when your cart changes |
hfh_cart_v1 | Homes & Floors | Keeps the cart panel ready while you browse. | Until you close the tab |
hf_sample_qty | Homes & Floors | Counts the samples you add during this visit. | Until you close the tab |
hf_account_panel_v705_… | Homes & Floors | Signed-in customers only: keeps your account pages ready while you switch between them. | Until you close the tab |
hf_nlpop_v1 | Homes & Floors | Remembers that we have shown you the newsletter window, so it does not appear again for 30 days. | 30 days; the entry stays until you clear your browser data |
hf_chat_on | Homes & Floors | Only when you open the chat: keeps it available on the next pages of your visit. | Until you close the tab |
Entries created by Botpress | Botpress | Only after you open the chat: keeps your conversation, so it continues across pages. | Set by Botpress |
Other services your browser contacts
- Cloudflare delivers and protects this website. Every request passes through its network.
- Fonts: the typefaces of this website (Poppins and the others we use) are delivered from our own server, not from Google Fonts.
- Stripe handles card payments. Its script loads only where a payment or express-payment control is available, such as the cart, checkout or saved payment methods.
- Botpress runs our chat. Nothing is loaded from Botpress until you open the chat yourself.
- Meta: our pages load Meta’s pixel script from connect.facebook.net and a helper from cdn.jsdelivr.net or unpkg.com. Fetching them shows your IP address to those services. Without your permission for marketing cookies, the scripts send no events to Meta and set no cookies.
How we handle personal information in general is set out in our Legal & Privacy Policy.
Changing your choice
Use the button below to open the cookie window again. You can also delete cookies and site data in your browser settings; the website will then ask for your choice again on your next visit. If you block essential cookies in your browser, the cart and checkout will not work.
Opens the same window as on your first visit, with your current settings.
Questions about this policy
Write or call us and we will explain how a cookie is used or help you change a setting.
- Phone
- 020 3858 0353
- Hours
- Monday to Friday 10am to 6pm, Saturday 10am to 4pm
Homes and Floors Ltd, Endeavour House, Coopers End Road, Stansted, CM24 1SJ · Company no. 11762665. This policy was last updated on .