What Flooring Delivery Actually Costs in the UK
Every zone, surcharge and postcode area for flooring delivery in the UK, read from the checkout itself, with five orders worked through. VAT included.
A floor is bought by the square metre and delivered on a pallet, and the delivery line depends on two things the price per square metre does not show: the postcode, and what kind of floor is in the order. The same pallet of oak costs one amount to Bristol and another to Stornoway, and an order that mixes oak and laminate has two delivery lines rather than one. Section 230 of the Digital Markets, Competition and Consumers Act 2024 makes the total price, delivery included, information a buyer is owed before the purchase. So this page sets out the whole table, every zone, every postcode area and every surcharge, read from the rules the checkout itself uses, and then works five orders through it.
Every figure on this page includes VAT, as every price on Delivery & Returns does.
What a pallet delivery is
Orders of two boxes and above are palletised and go by a third-party pallet courier; a single box may travel by parcel courier instead. A pallet keeps long, heavy boxes flat and together from the warehouse to the kerb, which is where a pallet delivery ends: the lorry unloads at the kerbside outside the address, and someone has to be there to accept the order and sign for it.
The charge is set by two things: the zone the postcode falls in, and the product type. Engineered and solid wood, parquet, SPC and porcelain tiles share one price list. Laminate and glue-down LVT have their own. Wall panels and worktops have a third, with a list of postcodes they cannot be delivered to.
Before you order
Two things settle most of the cost before the basket is full. The first is the sample. At £1.99 each, up to two per product, a sample costs less than any line in the table, and it is the one way to see a floor in the room's own light before a pallet is booked. Samples travel by Royal Mail or a parcel service, and an order of samples alone carries no pallet charge.
The second is quantity. An order that comes up short is a second order, with its own delivery line at the same rate, and the boxes in it may come from a different batch. The flooring calculator turns the room into boxes using the real pack sizes of the range, and rounds up once. Then look up the postcode in the table above, or enter it at the checkout, which applies the same rules.
Common questions
Do the delivery prices include VAT?
Yes. The figures in the tables are the amounts charged at checkout, and they include VAT, as every price on the Delivery & Returns page does.
Why does my order show two delivery charges?
Because it holds two product types. Wood, SPC and porcelain tiles have one price list and laminate and glue-down LVT another, and the checkout charges a line for each. In zone 1 that is £60 for the oak and £35 for the laminate.
Can wall panels be delivered to Scotland?
No. Every Scottish postcode area is on the not-covered list for wall panels and worktops, along with Northern Ireland, the Isle of Man, the Channel Islands, the Isle of Wight and the DT, EX, PL, TQ and TR areas. The checkout will not send panels to those postcodes; the rest of an order can still go.
What does it cost to send samples?
Samples are £1.99 each, up to two per product, and travel by Royal Mail or a parcel service. An order of samples alone carries no pallet charge.
Why is the Isle of Wight in zone 4?
PO30 to PO41 are the Isle of Wight postcodes, and a pallet for the island has to cross the Solent. The rest of the PO area, Portsmouth and the mainland around it, is zone 1.
What if the lorry cannot reach the house?
Say so at the time of order. Pallet deliveries are kerbside, and the lorry needs road access, a hard, level surface and room to park and turn. Where access is difficult and we were not told in advance, redelivery or failed-delivery fees may apply.
The towns and regions we deliver to are listed area by area. Browse by town and region.
