Trade Flooring Support

The trade portal is designed for installers, fitters, retailers, interior designers, architects, contractors, landlords, developers and project-led buyers who need trade pricing, better product visibility and direct support. Submit the trade application with your business details and VAT number where applicable. Most applications are reviewed within 1–2 working days, and trade pricing activates automatically on your next login.

Approved trade accounts unlock dedicated trade-tier pricing across eligible ranges, priority access to new collections, multi-sample requests, account-based ordering, project guidance and direct trade support. The discount level depends on collection and project volume. For larger or specification-led orders we can quote bespoke project pricing.

Yes. Trade accounts can request multiple samples in one order, useful for client presentations. For larger projects you can book a free consultation for sample planning, quantity calculations and product suitability, plus technical data on wear ratings, sub-floor requirements and installation methods.

Yes. We support bulk and multi-room orders for residential, commercial and lettings projects. Stocked ranges ship from our UK warehouse; delivery times and options depend on the delivery postcode, and the applicable estimate is stated on the Delivery & Returns page or in the delivery option selected for the order. Bespoke finishes can take longer and we confirm exact lead times before order confirmation. We deliver direct to project addresses including contractor sites.

Unopened, unused full packs can be returned within 30 days under standard trade terms. Bespoke, cut-to-size or made-to-order items are non-returnable. Contact the trade team first so we can issue a returns reference and arrange collection where needed.